Purpose
The purpose of the HiPerGator-RV Maintenance Policy is to ensure that the HiPerGator-RV information system receives upgrades, new features, and security updates on a consistent schedule.
Policy
All maintenance activities for the HiperGator-RV information system, its various components, VM images, and installed applications must be scheduled and executed by UFIT Research Computing. Scheduled maintenance activities must be communicated to all affected HiPerGator-RV users. UFIT Research Computing reserves the right to cancel or postpone any scheduled maintenance activities.
Vulnerabilities
Any vulnerabilities found within the HiPerGator-RV information system must be patched in a timely manner in accordance with the UFIT System Security Standard. Critical vulnerability fixes and patches must be applied within 14 days of vendor release. Non-critical vulnerability fixes and patches must be applied within 30 days of vendor release.
Schedule
Regularly scheduled maintenance occurs monthly and any emergency maintenance is scheduled as needed. The regularly scheduled maintenance window for HiPerGator-RV is the last Wednesday of every month between 8:00 AM EST and 5:00 PM EST.
Communications
HiPerGator-RV users will receive email notifications and reminders prior to any scheduled maintenance windows. Banners will be displayed on the HiPerGator-RV login page as well as the HiPerGator-RV website prior to and for the duration of any scheduled maintenance windows.
References
UFIT Policies and Standards
- System Security Standard - Information Technology - University of Florida
- System Security Policy - Information Technology - University of Florida