Get Support

Questions and issues with HiPerGator should be communicated to the UFIT Research Computing staff via the UFIT RC Support System, unless it concerns ResShield (FISMA) or HiPerGator-RV support. Support requests provide a traceable, permanent record of your issue and are systematically reviewed daily to ensure they are addressed as quickly as possible, whereas issues submitted via email can be easily lost or overlooked. 

Help Us Help You!

Please follow these tips for providing a good request:

• If you have a problem script, let us know where the script is located. Avoid copying and pasting the script into a ticket
• Use meaningful, specific subject headers
• Be precise and informative about your problem
• Describe the symptoms of your problem in chronological order
• Describe the goal, not the step

Research Computing exists to facilitate the use of high-performance computing resources within the university’s research community. UFRC is comprised of a professional staff with years of experience including application tuning and development. Software and hardware support are included with every offering.